This course explains what the Term Service Contract (TSC) says about the testing and defects and know how to apply this in practice when developing the Service Information and operating the contract.
After studying this course, you should be able to:-
1. Explain how the contract deals with tests and inspections
2. Demonstrate an understanding the roles and responsibilities of the Contractor and Service Manager in terms of carrying out tests and inspections as well as managing defects
3. Appreciate that effective use of these clauses will lead to improvements in the quality of the service being provided
