This course will allow you to appreciate what the NEC4 Term Service Contract says about the managing quality and know-how to apply this in practice when developing the Scope and operating the contract.
By the end of this course, you should be able to:
Understand what the contract says about quality management systems
To see how the contract deals with tests and inspections
Understand the roles and responsibilities of the Contractor and Service Manager in terms of quality management, tests and inspections and Defects
Appreciate that effective use of these clauses will lead to improvements in the quality of the service being provided
