This month's Team Tales features our supersonic Support Technician, Lily Page!
Can you describe yourself in 10 words?
Chatty, creative, caring, a little bit loud, and usually laughing!
Tell us a little bit about yourself and your work background?
After gaining a degree in Professional Musicianship: Song-writing in Bristol, I fell into retail where I stayed for over 4 years, climbing my way up the hierarchy until I became Assistant Store Manager. Generally my work background, even prior to university, has always been customer-based, whether it’s a support role or a sales role. I feel most fulfilled when I am helping someone, even in the smallest of ways.
How long have you been with Built Intelligence?
Only 6 months, though it feels longer!
So, can you tell us what your role entails at BI and what a ‘day in the life of’ looks like!
I do a number of things, but generally my days consist of helping customers with their technical support requests, and managing contracts/contract users on FastDraft. Writing Support Articles is also a key part of my job, and making sure that any new features we release are documented.
What’s the best thing about your role?
Certainly the team at BI plays a big part, I was welcomed immediately and feel very comfortable here! But I also love the customers I speak to each day, I don’t think I’ve ever worked somewhere with such lovely customers!
What has been your finest moment at BI – what achievement have you been most proud of?
Any time I receive customer service feedback on our tickets that speaks positively of my service I feel very proud.
Tell us a little something about the person behind the role?!
I’m a very musical person, and in my free time I’m usually rehearsing or performing with my covers band – we’ve done all sorts of gigs; pubs, birthday parties, weddings, it’s a lot of fun. I love reading as well, I’ve read 25 books so far this year!
Final thoughts or tips?
It’s never the wrong time to reinvent your life, you don’t ever have to feel like you’re stuck where you are. Just because you’re the same age as someone, it doesn’t mean they’re doing any better or worse than you.
Want to know more about Lily's band and musical talents! Click here!